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EFFECTIVE JUNE 19, 2019

 

CUSTOMER AGREEMENT

You acknowledge and agree to the following terms and conditions when You use the HAUL MarketPlace. Your and Our responsibilities are specific and limited to the terms of this Agreement. You must read, agree with, and accept all of the terms and conditions contained in this Agreement which are those terms, conditions and definitions expressly set out below

 

2. Acknowledgement, Common Sense and Good Judgment.

You acknowledge that We give You access to the HAUL services free of charge. You acknowledge and agree to use common sense and good judgment when using the HAUL and when choosing a Service Provider and its Services.

 

3. You must acknowledge that You are an individual whom can enter into a legally binding contract under applicable law. In compliance with the Child Online Privacy Protection Act, this web site is not intended or provided for use by minors.

 

4. We do not endorse any Services or HAUL Service Providers. We specifically disclaim any and all explicit or implicit endorsements or recommendations for any Services or HAUL Service Provider. We are not involved in any manner with the provision of the Services by the HAUL. Furthermore, the HAUL Service Providers do not work for Us. You acknowledge and agree that the HAUL Service Providers are not Our employees, agents, representatives or independent contractors. You acknowledge and agree that We do not do any type of background checks of a HAUL provider nor do we do inquiries into the work history, criminal history or character history of a HAUL Service Provider nor do we do inquiries into whether a HAUL Service Provider has any or all applicable licensure, insurance(s) or permits that may be necessary to perform the Services. Therefore, You acknowledge and agree that We cannot guarantee nor do We have control over the quality, accuracy, standard of Service, safety or legality of the Services provided by the HAUL Service Provider or of the HAUL Service Provider itself. You acknowledge and agree that We only operate the interaction platform to connect customer & service provider. You acknowledge and agree that any and all communications, correspondence, verbal or written, or any warranties or representations, made with regard to the Services and the HAUL Service Provider are not provided by Us and are specifically and solely between You and the HAUL Service Provider.

 

5. Transaction for Services.

By clicking “Place Order”, You acknowledge and agree that You have submitted a HAUL Request and that this is Your effective offer to enter into a transaction for the Services with that HAUL Service Provider.

 

6. Payment for Services.

By clicking “Place Order”, You acknowledge and agree that You have authorized payments for the total amounts of the Services and the Refundable Order Handling Fee and that You have authorized Us to charge the total amounts for the same against Your credit or debit card. Furthermore, by clicking “Place Order”,

You acknowledge that we are not a financial institution and that we do not provide financial services. You acknowledge that We act only as a facilitator for the process that helps You pay the HAUL Service Provider for any provided Services. Furthermore, You acknowledge that We do not establish an account, escrow or otherwise, for Your payments and We do not act as a trustee, fiduciary or escrow with respect to Your payments.

You agree to provide truthful, accurate and complete information at all times including but not limited to necessary credit or debit card and identification information. We cannot guarantee the ability of You to complete a transaction for any provided Services. Furthermore, due to the difficulty of individual authentication on the Internet, We cannot and will not in any manner verify or confirm Your identity or ability to pay for the provided Services.

7. Disputes with HAUL Service Provider and Your Release/Waiver of Liability.

Because we only operate a web site and do not provide any of the Services (as already explained above), We are not responsible for resolving any disputes between You and the HAUL Service Provider regarding the Services contracted through HAUL. You agree that all of these types of disputes must be resolved between You and the HAUL Service Provider.

Furthermore, the HAUL request and its acceptance and if applicable, any resulting provision of Services, are solely between You and the HAUL Service Provider. Therefore, when and where there are any claims, demands, liabilities, damages or losses incurred as a result of the same, You, your heirs, successors and assigns, do hereby waive and release Us (Our officers, directors, agents, parent, subsidiaries, affiliated companies and employees) from any such claims, demands, liabilities, damages or losses.

You acknowledge and agree that both You and the HAUL Service Provider each have the right to pursue a claim against one another in a Court of competent jurisdiction or in another similar forum of dispute resolution.

8. A HAUL Service Provider Disclosure/Use of Your Personally Identifiable Information.

YOU AGREE THAT WE ARE NOT RESPONSIBLE FOR THE PRIVACY PRACTICES OF ANY HAUL SERVICE PROVIDER NOR ARE WE RESPONSIBLE FOR THE ACTIONS THAT ANY HAUL SERVICE PROVIDER MAY TAKE WITH REGARD TO YOUR PRIVACY OR YOUR PERSONALLY IDENTIFIABLE INFORMATION.

9. Modification of Agreement.

At anytime and in Our sole discretion, We may modify the terms and conditions of this Agreement. The modified terms and conditions shall take effect immediately after posting on Our website. This Agreement may not be modified, amended and/or changed by You in any manner unless agreed to in writing by an Officer of eMove. Furthermore, We may modify or discontinue this web site at anytime.

10. Other Terms and Conditions.

You acknowledge and agree that We have the sole discretion to set forth and post additional terms and conditions for Your use of HAUL. You agree that those additional terms and conditions shall be considered an effective amendment to this Agreement and said terms and conditions shall be incorporated herein. Furthermore, You expressly agree that if there is any conflict between those additional terms and conditions and the specific terms and conditions set forth herein, the terms and conditions set forth herein shall govern.

VENDOR TERMS AND AGREEMENTS: 

HAULONLINE.com / HAUL App – (iTunes APP STORE / GOOGLE PLAY STORE)

AGREEMENT
You acknowledge and agree to the following terms and conditions when using Haulonline.com or HAUL via Mobile Phone APP.  You must read, agree with, and accept all of the terms and conditions contained in this Agreement.

 

Definitions

Work Order: Contract to perform a serviced job defining: Date, Service Type, Residence(s), Items To Move.

Service Provider or You or Vendor:  Defined as Provider of Services offered through the HAUL App.  Labor Only, Junk Removal, Full Move, and Item Delivery

Customer / USER: Defined as individual who is requesting services via the HAUL applications

We: HAUL, You: Service Provider , Vendor: Service Provider

1. Agreement – Service Provider Agrees that the HAUL Web Platform is only to serve as a meeting place for Customer and Vendor to contract services. HAUL does not assume legal responsibility of Customer or Service Provider contracted jobs. We are merely a Third Party that connects the two for a service agreement.
2. Disputes:We are a neutral venue not responsible for resolving any disputes between You and the Customer regarding Services rendered. Any disputes that arise are between the Service Provider and Customer.  If we are contacted by a Customer who feels that the transaction was not fulfilled within the Service Agreement, we can release contact information of the Service Provider to the customer.  Any legal documentation requested will not be released unless ordered by Authorized appointment Government Official.
3. Contracted Agreement: You agree and acknowledge that any BID placed on a Work Order service request is a Binding Contract to be fulfilled if the Winning Bid is accepted by the customer. The Service Provider or affiliated Providers will not attempt to contact a customer outside of the Work Order agreement. Any violation will have immediate suspension and legal collection to recoup the funds owed to HAUL.
4. HAUL Service Provider Fee: A standard Fee is charge to all Service Providers of 15% for any work orders completed through HAUL.
5. Additional Services:Additional services performed at the Residence are permitted, however a service Fee must be rendered to HAUL. An immediate 15% of the total Job will become due to HAUL.  You will promptly report to HAUL additional services that were provided and monetary amounts that were rendered.  You are obligated that within 10 Calendar Days to remit payment.
6. Authorization to credit / debit your identified account:The Service Provider expresses authorization of HAUL to credit or debit any monies identifies for your account. You irrevocably and expressly authorize HAUL to withhold any monies and/or debit any monies from any account that the Service Provider has identified to HAUL for any customer disputes, charge backs, fees, costs, deductions, adjustments and any other amounts owed to HAUL.
7. Additional Charges For the contracted service agreement, you shall not charge additional monies to the customer outside of the Work Order agreement.
8. Multiple Accounts:You agree not to create or manage multiple accounts associated with other accounts, or be associated directly or indirectly with.
9. Changes & Cancellations:You acknowledge and agree that the Customer may cancel the Work Order Services for various reasons. In the event of a cancellation, the monies will be refunded to the customer the same way payment was initially made.  You are not entitled to be compensated for any expenses related to the Work Order or Service Agreement with the customer.
10. Refund Policy:Customer is not entitled to a refund unless the Customer initiates a chargeback with their payment card provider. We do not reverse charges for any services provided.  If the Service was never provided on the agreed upon date, we will promptly Reverse the charge to the Customer.  We are within our right to recover payment chargebacks deemed to be Service Provide responsible.
11. Taxes:The Service Provider is responsible for collecting and remitting any and all taxes associated with the Work Order contacted.
12. Record Keeping/Audit:We obtain all records for transactions occurring within HAUL
13. Identification:You agree to submit to the identification verification process. The verification of your identity will NOT include a criminal background check or a credit background check.
14. Fraudulent Activity: We will cooperate within the fullest extent of the law if we discover you or any of your affiliates to have committed an unlawful fraudulent activity. We will cooperate with the law 100% to prosecute.
15. Release/Waiver of Liability:HAUL is not within any scope of liability between Customer & Service Provider transaction or disputes. The transaction is solely between Customer and Service Provider.  The Service Provider hereby waives and release HAUL (directors, agents, representatives and employees from any such claims, liabilities, demands, and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with any dispute between You and a Customer. If You are a California resident, You expressly waive California Civil Code § 1542, which states: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor.”
16. Our relationship with the Service Provider: HAUL is merely a Market Place for the Service Provider to complete Work Orders generate by Customers.

What to do next?

You will be notified once the Service Provider(s) bid on your moving project. Moving project details and bids can be viewed through the WORK ORDER tab. After you accept a Bid, payment can be complete through the same portal.

The MESSAGE SERVICE PROVIDER chat interface can be utilized to create an open dialogue between you and the Service Providers. Service Providers may ask questions specific through your project.

Questions? Click to Contact HAUL